Billed twice for accounts showing cancelled

Question

I have been billed twice for $20.99 for what appears to be two separate accounts yet both accounts show expired or cancelled

I can't utilize adobe to edit pdfs. Keeps telling me to renew or resubscribe yet I continue to be billed. Is there a legit adobe phone number to talk to someone to straighten this out?

S_S · Answer

Hello @barry35855902oe5d,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (https://adobe.ly/43EzG3K)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/43EzG3K)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded