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Kaceywitda45
Kaceywitda45
Participant
May 13, 2026
Answered

Billing

  • May 13, 2026
  • 1 reply
  • 33 views

Hey i unsubscribed from my subscription but i am still being billed for premium services when i do not use adobe and never wanted to subscribe yearly.

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community, and found that you have an active plan for Acrobat Premium via Apple App Store. Please go through the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the cancellation/refund process and policy.

     

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 14, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community, and found that you have an active plan for Acrobat Premium via Apple App Store. Please go through the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the cancellation/refund process and policy.

     

    ~Amal

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