Billing

Forum|Forum|1 month ago
June 7, 2026
2 replies
25 views

I am very disappointed in this software. I have tried numerous times to use it and have been unsuccessful. I would like to cancel this subscription immediately and would like to ask for a refund. Carl Crespo

Correct answer Tariq Ahmad Dar

Hello,

Thanks for sharing your concern. We understand this situation can be frustrating.

Please refer to the following article for guidance on Acrobat Reader Mobile and Adobe Scan Premium subscriptions, including trial cancellations, billing inquiries, subscription management, and refund-related requests:

https://adobe.ly/4fwUeU6

The article addresses the most common scenarios and outlines the available next steps for assistance.

~Tariq

F

fevans64

Participant

I’m am being billed for an account that I no longer have, there is an effort being made to withdrawn $29.99 from my checking account but when I check I don’t have an active account….i need this to be stopped

Meenakshi0101

Community Manager

Hi fevans64,

Thank you for reaching out.

We have checked your account using the email address linked to your community profile. Currently, there is no active subscription associated with that account. Please verify whether the payment for the Adobe application has been processed. If possible, share a screenshot of the receipt for our reference.

If you are referring to a different account, you may share the email address in a private message. You can initiate a private message by clicking on the person’s profile (to whom you wish to send a private message) and selecting "Send Message."

Let us know if you need any further assistance.

Thanks,

Meenakshi

T

Tariq Ahmad Dar

Correct answer