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joebwilliams1979
joebwilliams1979
Participant
August 4, 2026
Answered

Billing

  • August 4, 2026
  • 1 reply
  • 27 views

I have been charged for a monthly subscription that I have just cancelled. It says the features will be available for 31 days but they are immediately gone even though I was charged for the full month. 

    Correct answer Amal Jaiswal

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    August 4, 2026

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

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