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Mamo272596393ta1
Participant
Dec 24, 2022 1:08 PM UTC
Answered

billing

Hello, I cancelled a yearly subscription 3 months ago and i still get monthly billings. I could not find an email adress to contact Adobe about my issue. I need information on what account is causing the billing and for how long and how much i still need to pay. Need support. Thank you Mamo

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jan 2, 2023 6:52 PM UTC

Hi @Mamo272596393ta1,

 

Warm wishes for the new year.

 

Glad to hear that it all worked out for you.

 

-Souvik.

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10 replies

Krutikka D
Krutikka D
Participating Frequently
Dec 29, 2022 4:08 PM UTC

Hello @Mamo272596393ta1 

 

I hope you're doing great, and sorry for the trouble.

 

As I checked, the subscriptions linked to this email address are canceled and inactive.

If you're getting charged from Adobe, please help us with a screenshot or image that mentions that you are getting charged by Adobe.

Also, if you have purchased any subscription from another email address, please share that with us via private message.

 

To send a private message: Click on my name  > Click on send message.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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Mamo272596393ta1Author
Participant
Jan 2, 2023 12:53 PM UTC

Hello Krutikka

Yes i am doing great, thank you for reply to me. 

Adobe reached out to me, its all good. 

Happy new and prosper new year. 

Greats Mamo

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jan 2, 2023 6:52 PM UTC

Hi @Mamo272596393ta1,

 

Warm wishes for the new year.

 

Glad to hear that it all worked out for you.

 

-Souvik.

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