Billing issues

Hello ​@Okboying,

Thank you for reaching out, and we are sorry you are experiencing this, especially when you need to get work done.

Have you already tried signing out and restoring purchases?
To restore a purchase on the Acrobat mobile app, tap your Profile icon from the top-right corner, select Subscriptions or Manage Subscriptions, then tap Restore Purchases.

Please try the following steps in order:

• Clear the app cache (avoid if you are using iOS device)
  Go to your device Settings > General > iPhone Storage > Adobe Acrobat, tap Offload App, and then reinstall it from the App Store. This clears any cached data that may be causing the subscription sync issue.

• Sign back in and restore purchases
  Once reinstalled, sign back in with your Adobe ID and go to Profile > Subscriptions > Restore Purchases to prompt the app to re-verify your subscription.

• Confirm the correct Adobe ID
  If the issue continues, go to your device Settings > Your Name > Subscriptions and confirm the email address associated with your Adobe Acrobat Premium subscription. Then confirm you are signed into the Acrobat app with that same email address. If they do not match, sign out and sign back in using the email linked to the subscription.

For further guidance please refer to Adobe's official help article for premium access issues on mobile: https://adobe.ly/3SsQycq 

Please let us know how it goes and we will be happy to assist further.

~Tariq