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determined_thinkf4f8
Participant
September 17, 2026
Answered

Billing refund

  • September 17, 2026
  • 8 replies
  • 73 views

I was charged $48.99 for this subscription which was done by mistake & requesting refund as subscription was an error & cancelled. The subscription was cancelled & never used nor did i mean to purchase this. If you can contact me regarding this issue via email at [Personal information removed by moderator]

    Correct answer Meenakshi Negi

    Hi determined_thinkf4f8,


    Please do not share the email address on public platform. You can share the personal information on the private message. We have removed the email address from the above post for security reasons.

    We checked the email you shared and there is no Adobe account with that email address. Please check if the email is correct. You can check the account with the email address linked to your community profile. That is what showing the active subscriptions.

    Please use the steps to check your subscription and cancel it as mentioned here: Cancel a subscription. Ensure that you select the iOS tab for the correct information on the page.


    Thanks,

    Meenakshi

    8 replies

    determined_thinkf4f8Author
    Participant
    September 21, 2026

    I have already cancelled subscription, it states subscription has been cancelled , so can I get my refund

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 22, 2026

    Hi there

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    Regards
    Amal

    determined_thinkf4f8Author
    Participant
    September 21, 2026

    I have & had already cancelled. Can u please check again. Email address link is [Personal information removed by moderator]

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    September 21, 2026

    Hi determined_thinkf4f8,


    Please do not share the email address on public platform. You can share the personal information on the private message. We have removed the email address from the above post for security reasons.

    We checked the email you shared and there is no Adobe account with that email address. Please check if the email is correct. You can check the account with the email address linked to your community profile. That is what showing the active subscriptions.

    Please use the steps to check your subscription and cancel it as mentioned here: Cancel a subscription. Ensure that you select the iOS tab for the correct information on the page.


    Thanks,

    Meenakshi

    determined_thinkf4f8Author
    Participant
    September 19, 2026

    I still request my refund even though i cancelled subscription & it has been cancelled

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 21, 2026

    Hi determined_thinkf4f8,


    Sorry for the delay in response.


    We have checked your account again using the email address linked to your community profile, and it still appears active on our end. As your subscription is still within the 14-day free cancellation window, you will receive a refund within 5-6 business days after the cancellation is completed.

    Please ensure that you have used the steps as mentioned on the following page to cancel the subscription: Cancel a subscription. 

    For refund information, please refer to the Note section on this page: Refunds for Acrobat mobile subscriptions.


    Let us know if you have any questions.


    Thanks,

    Meenakshi

    determined_thinkf4f8Author
    Participant
    September 18, 2026

    My subscription has been cancelled 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 18, 2026

    Hi determined_thinkf4f8,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions.

    If you need any further assistance, please let us know.

    Thanks,

    Meenakshi

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