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D
DeCali
Participant
October 25, 2019
Question

Billing Support

  • October 25, 2019
  • 2 replies
  • 460 views

Good Afternoon,

 

After connecting with Adobe and Apple Support. I have been directed to connect with an app developer who can process my invoice for proof of purchase. I am currently unable to use my Adobe product.

 

Who should I connect with regarding my Proof-of-purchase?

 

Thanks!

DeCali

    This topic has been closed for replies.

    2 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 26, 2019

    Hi DeCali,

     

    Sorry for the delay in response.

     

    You can send the details and the Adobe ID(email address) that you used to purchase the service via the privtae message with us.

    To initiate a private message, click on the envelope icon provided at the top right corner.

    Then, click on New message tab and in the Send To filed type in my profile name.

     

    Let us know if you need any help.

     

    Regards,

    Meenakshi

     

     

     

    D
    DeCaliAuthor
    Participant
    November 9, 2019

    Thank you Meenakshi,

     

    I have closed out the account. And, was able to connect with the right service providers. 

    Thanks again,

    DeCali

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 25, 2019

    Why do you need a proof of purchase for the mobile app? It is free to download and install.

     

    Unless you need premium features like editing text and such in your PDF forms that are accessed through your mobile device then you subscribe to the Adobe Acrobat Pro, which is a monthly fee.

    D
    DeCaliAuthor
    Participant
    November 9, 2019

    Thanks for your reply Is-rbls. I will consider researching features stated in your reply. 

    Thanks again,

    DeCali

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