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R
Ryan2785
Participant
August 5, 2021
Question

Blocked from editing

  • August 5, 2021
  • 1 reply
  • 339 views

I downloaded the latest adobe for android.  Using the app, I am attempting to edit a PDF, but the app is blocking me from doing so.  It is giving me the "subscribe to edit text and images" message.  I signed up for a subscription and I am still getting that message.  When I click the subscibe icon, it gives me an error message saying im already subscribed.

 

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1 reply

Ria Tagra
Ria Tagra
Inspiring
August 6, 2021

Hi @Ryan2785 

 

Hope you are doing well.

 

Thank you for posting your query here. Please help me with few details to understand your issue better.
  1. OS version?
  2. Make and model of your device?
  3. Could you share some relevant screenshots with us?
 
Try to sign out and sign in back to your account. Do the following to restore your subscription:
  1. Tap the profile icon.
  2. Tap Subscriptions or Manage subscriptions
  3. Tap Restore Purchases.
For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.htmlLet us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.
 
Regards
Ria
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