Bought Premium and Cannot access

Hi @Keisha24109410sqes 

Make sure you are signed in with the same email on which you have purchased the subscription. 

If that is the same email, kindly try to restore the subscription and check if you can use the premium features.

Here is a help document you can refer to:https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#activate-a-subscript...

Thanks,

Harsh

Are you asking about Acrobat for your mobile device purchased from Google Play or Apple Store?

Hi Keisha,

We appreciate you writing in. We checked the account details associated with the email ID you're logged into the Adobe community with, however, we could not find any active subscription under this email ID.

Could you create the community discussion thread with the licensed email ID? If not, then you can always reach out to our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Note: Please do not share account related info like email ID here publicly.

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html