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Francois_Dupont
Francois_Dupont
Participant
November 14, 2024
Answered

BUG - Swiping to next/previous page : broken since end of october 2024

  • November 14, 2024
  • 1 reply
  • 781 views

Phone : Galaxy S23+ (SM-S916B/DS)
OS : Android 14

 

I regularly use 10-20 PDF files as reference, on a daily basis, with Adobe Reader Mobile (Android).
On 2024-10-29, I was able to read a 2994 pages PDF file correctly, swiping to next/previous page, several times. Pages were rendered instantly when swiping. Adobe Reader was probably version 24.9.3.35572


Problem :

On 2024-10-29 or 2024-10-30 I updated Adobe Reader, to version 24.11.0.36323. No other change (i.e. same phone, same files, same paths, same OS).

Now, when I open a PDF file, only the current page is rendered.
When swiping to next/previous page, page remains blank.
And the next, and the next, and... Same for previous page.
When displaying table of contents of PDF file, it is missing/empty.


"Work-around" :
To be able to really view another page, I now need to change page entering the page number, then kill Adobe Reader, and then launch application again. Desired page is rendered.

I updated a few days agot, same problem with 24.10.0.36176

    This topic has been closed for replies.
    Correct answer Francois_Dupont

    Hi there,

     

    Thanks for sharing the details, we have logged the ticket with the engineering team to further investigate this issue in detail. We will share the update as soon as we get more information to share.

     

    Thanks for your understanding

     

    ~Amal


    Hi,

    As one your colleagues, Manuj, has announced it, issue is fixed since release 24.12.0.36835, a few days ago.
    Thanks a lot to the whole team !
    Regards,

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 18, 2024

    Hi @Francois_Dupont,

     

    Hope you are doing well. Sorry for the trouble.

     

    Would you mind sharing a few more pieces of information:

    1. A screen recording of the situation you see;

    2. A sample file where you experience the issue.

     

    This will help us test the issue in-house and narrow down our approach towards a resolution.


    -Souvik

    Francois_Dupont
    Francois_DupontAuthor
    Participant
    November 18, 2024

    Hi,

    Thanks for your reply.

    I sent a link to the PDF file in a private message.

    Here is a short video showing the problem : pages are not rendered (even if waiting 60+ seconds).

    Regards,

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 19, 2024

    Hi there,

     

    Thanks for sharing the details, we have logged the ticket with the engineering team to further investigate this issue in detail. We will share the update as soon as we get more information to share.

     

    Thanks for your understanding

     

    ~Amal

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