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K
Kutuzkin
Participant
February 4, 2017
Question

Camera sound in Acrobat for Android

  • February 4, 2017
  • 1 reply
  • 1501 views

Dear Development Team, I have been using your application for a long time for scanning documents. It is a great application that is helping me a lot in my work.

Recently, I have switched to a new android device (Xiaomi tablet PC). After that, the camera shutter sound began to appear every time I take a picture (even when it is set on mute). There is no sound when I’m using it to take a photograph (I just switch the shutter sound off in the settings and put the tablet on mute).

Is there a way to turn off the shutter sound in your application?

Thank you for your great work. Best wishes.

    This topic has been closed for replies.

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    February 6, 2017

    Hi Kutuzkin,

    Could you please let us know the version of Acrobat Reader app installed on the machine?

    To check the version, launch Reader>tap 3 vertical dots in the top right corner of the screen>Help.

    Tap three vertical dots again and select About Adobe Acrobat

    What is the version of Android installed on the tablet?

    From the device home screen, tap Settings>About Phone

    K
    KutuzkinAuthor
    Participant
    February 6, 2017

    Adorobat, thanks for your reply.

    The version of the app is 17.0 (build 164574) and the version of Android on my tablet is 4.4.4 KTU84P. I have borrowed a Galaxy Tab S from a friend with Android v. 6.0.1 and have tried it with the same version of the application, the result was the same (the camera sound appeared every time I tried to scan).  

    Adorobat
    Adorobat
    Participating Frequently
    February 11, 2017

    Hi Kutuzkin,

    Thank You for sharing the info.

    Could you please try reinstalling the Acrobat Reader app and see if that helps?

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