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I
Imok
Participant
July 6, 2026
Question

Can I get a refund after being charged from the free trial ending?

  • July 6, 2026
  • 1 reply
  • 14 views

I was charged for a year subscription $76 I can not afford this. I got the free trial and cancelled right after. Will I receive a refund? I've already been charged :( I have no money and need food and this is making me so sad 😿

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 7, 2026

    Hi Imok,


    Thank you for reaching out, and sorry for the trouble caused.


    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions


    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

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