After working for hours on a paper and reading writing all my comments and highlights of have been deleted. I don't know now, the app closed suddenly and when I reopened it appeared untouched as if I had just downloaded the paper and I can't even fix that or rewrite because I genuinely don't remember some motes or comments I have been on this paper for days.
Hi there,
Hope you are doing well and I’m sorry to hear about the loss of your comments and highlights. I understand how upsetting this situation can be.
It sounds like the app may not have saved your changes before it closed. Sometimes, if the app closes unexpectedly or the device runs out of memory, annotations may not get saved. To help prevent this in the future, please:
Acrobat Reader Mobile often save annotations to the cloud automatically, which can help recover recent changes. Go to https://adobe.ly/4tmJc7r and check for your file under Documents tab and see if that works.
On some devices, recent edits might still be recoverable in the app’s “Recent” section.
Make sure you’re using the latest version of Acrobat Reader Mobile, as updates improve stability and reduce such crashes.
For critical papers, consider exporting a copy periodically while working so you have a backup of your annotations.
Hope this information will help.
~Amal
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