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Soothing_vibrancy4b16
Participant
September 8, 2026
Question

Can i speak to a live agent

  • September 8, 2026
  • 1 reply
  • 6 views

Why am I already charged of £62.99 on mu account in which it should be charged after a month and I can cancel my subscription with no fee?

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 8, 2026

    ​Hi @Soothing_vibrancy4b16   

    Hope you're reading well and thanks for reaching out. We are sorry for the trouble.

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found an active plan for Acrobat Premium via Apple purchased 20 days ago with annual billing. 

    If you do not recognize this charge please go through the steps shared in the help article https://adobe.ly/4gFKRS9  to identify the charge and the next steps. 

     

    Let us know if you experience any trouble and need more help

    Regards

    Amal

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