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A
alvarof42120029
Participant
November 19, 2020
Question

Can'l loggon

  • November 19, 2020
  • 2 replies
  • 690 views
  • I am unable to sign in on my android adobe account. It gives me the options to sign in with google, facebook and apple. However i have an subscription and i click on the bottom where it says allready have an account. Click sign in and it does nothing. Go to subscriptions, sign in. Does nothing. I already cleanned tha app data, but it stills the same. Please help.
    This topic has been closed for replies.

    2 replies

    D
    Dany5E2C
    Participant
    November 22, 2020

    I am having the same issue on IOS. I just got a new IPhone12 Pro Max, changed my Apple ID. App shows me (and apple settings) that I have a subscription but when I try to combine files, it asks me to get a free trial or subscribed. I am pretty paying right not to be able to use the app

    D
    Dany5E2C
    Participant
    November 22, 2020

    Correction: I have the same Apple ID but just set a new password and using Face ID to login

    S
    Adobe Employee
    Shagun Jain
    Adobe Employee
    November 21, 2020

    Hi,
    Can you try the following steps and let us know if it works :-
    Is there any other Adobe app on your device? If yes, can user try to logout from all Adobe apps from his device and then login via Acrobat app ?
    Is there an Adobe accounts in Android Account settings ? Can you please remove the Adobe account from the settings and then login again in the app ? https://support.google.com/android/answer/7664951?hl=en
    Thanks,
    Acrobat Android Team

    A
    alvarof42120029Author
    Participant
    November 21, 2020
    Hello,



    Thank’s for your answer.



    I have loged out from the all the Adobe apps I have in my smartphone.

    I checked, in the “accounts” of my device and I don’t have any Adobe
    account.

    The problem stills the same. I try to logon in Adobe Acrobat and it does’t
    work. I am able to loggon back again in Adobe Scan.



    Best regards,



    Álvaro Ferreira
    P
    PRIYANKA_GUPTA17719776
    Participant
    November 25, 2020

    Hi,

    Sorry for the inconvenience caused to you .We are looking into this issue actively. Would you be interested in accepting the NDA and become a beta tester to help us get the logs from your device and fix this issue? 

    If you agree i will add you as beta tester and you will receive mail from Adobe Pre-release system.

     

     

    Thanks,

    Adobe Acrobat Team

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