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M
Marta Loyola5E3C
Participant
November 5, 2020
Answered

can not cancel subscription

  • November 5, 2020
  • 2 replies
  • 947 views
I made a subscription to Adobe Acrobat Reader by mistake. I thought that it could be canceled at anytime.
However, I have been trying to cancel it but I have not succeeded.
The fee has been charged in my credit card account and the bank told me that I have to get in touch with you so as to have it cancelled.
I have sent messages and e-mails but have not heard from you
 
Please, cancel my subscription to Adobe Acrobat Reader because I do not use it.
 
 
This topic has been closed for replies.
Correct answer Shagun Jain

Hi,

To cancel the subscription, please follow the following steps:

  • Open Adobe Acrobat app
  • Click on “Settings” (human like icon on the top right of Home page)
  • Tap “Subscriptions” and then Tap “Manage Subscriptions”.
  • You are now in Play Store. Choose the item that you want to cancel and then tap “Cancel Subscription”.

Thanks

Acrobat Android Team

2 replies

S
Adobe Employee
Shagun JainCorrect answer
Adobe Employee
November 11, 2020

Hi,

To cancel the subscription, please follow the following steps:

  • Open Adobe Acrobat app
  • Click on “Settings” (human like icon on the top right of Home page)
  • Tap “Subscriptions” and then Tap “Manage Subscriptions”.
  • You are now in Play Store. Choose the item that you want to cancel and then tap “Cancel Subscription”.

Thanks

Acrobat Android Team

    M
    merry5EA7
    Participant
    November 6, 2020

    I didn't even sign up for a subscription and was somehow automatically enrolled and found unauthorized charges on my bank account. 

    I would like a refund of my money and ensure my subscription is canceled. 

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 11, 2020

    And to handle the finance part you need to contact Adobe Customer Care directly . Your money issues or refunds (if any) will not get resolved here in the user-to-user support forums.

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