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A
Adam294107767sul
Participant
April 17, 2023
Question

Can not find files on this device

  • April 17, 2023
  • 1 reply
  • 1550 views

Since the latest update, using the Android App on my Pixelbook Go, I can not combine files by looking them up on my device. This used to work with no issue but since the latest update, it is like the app can not view anything on the Files folder on my Pixelbook Go. Having to log into the website to complete the same task. Please fix someone at Adobe, this was working perfectly until the most recent update. Thank you.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 30, 2023

    Hi @Adam294107767sul,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The application version of Acrobat Reader Mobile you are using;

    2. The Android version of your device;

    3. A screen recording of the workflow you are using.

     

    While you share this, you might want to check if file access permissions are granted to Acrobat reader mobile.

     

    You can learn more here: Change app permissions on your Android phone - Google Play Help.

     

    Look forward to hearing from you.

     

    -Souvik

    A
    Adam294107767sulAuthor
    Participant
    May 1, 2023

    Version is 23.3.0.26648

    Pixelbook Go Version 112.0.5615.134 (Official Build) (64-bit)

     

    When I open the app, I click the + in the botton right corner. I click Combine Files. Then I click On this device. Then I get the no files on this device. I have multiple pdfs in my files folder. The app used to recognize files but now it doesnt. The web version of Adobe where I can Merge Files, locates the files no problem. It is just the app running on my pixelbook go ever since the last update.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 2, 2023

    @Adam294107767sul Thank you for sharing the details. I have shared the information further to the product team and will get back to you with a resolution as soon as possible.

     

    -Souvik

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