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R
Ray231084469z6n
Participant
February 11, 2022
Question

Can not log in

  • February 11, 2022
  • 1 reply
  • 361 views

I cannot log in the app in Android system with my correct account and passport. It shows "You no longer have access to this service. Please contact Adobe Customer Support if you believe this is an error."

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 11, 2022

Hi @Ray231084469z6n 

 

Would you mind sharing a few more details to understand the issue better?

1. App version?

2. A screenshot or a screen recording that shows the issue clearly?

Reboot your device and then try to sign in.

Make sure that the app is up to date.

 

Thanks,

Harsh

    R
    Ray231084469z6nAuthor
    Participant
    February 11, 2022

    Thanks for your reply. The problem also happens on my pc. But it is also ok if I cannot log in. If it is necessary for me to change I will come back.

     

    Kind regards,

    Qilei

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 9, 2022

    Hi @Ray231084469z6n 

     

    Hope you are doing well. 

    As we have rolled out a fix for this issue with our latest update. We request you to please update the application and check if the issue still persists.

     

    Thanks,

    Harsh

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