Can not restore purchase

Question

i have buy i new phone and can't restore.   The email sopit845@hotmail.com does not exit, no longer in hotmail.   Can i change back to sopitwalan@gmail.com

S_S · Answer

Hi @sopit_0321,

Hope you are doing well. Sorry for your experience with using Acrobat Reader Mobile.

When we talk about mobile subscriptions purchased through App Store, it is tied through the App Store, and not directly to Adobe.

To change the email address, you will need to cancel the subscription on the previous email address, and purchase a new one on the other email address you want to use.

You can reach out to our billing team for further assistance through our social media channels.

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

Hope this helps.

Regards,
Souvik.

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