Can someone help me?

Question

I was just about to open the Adobe Acrobat and saw that the app was gone from my phone. I downloaded it from AppStore again, but when I opened it, almost every file I had was gone. I don’t understand what has happened. I have the same app on another phone and all my files has been there as well earlier, but when I open it now, almost everything I had there (the same files) is gone as well. Can someone please help me by explaining what might have happened? Is there anything I can do to get them back?

ls_rbls · Answer

Hi,

What mobile device do you own and what iOS version?

Just so you know there was a recent update of iOS. After you reinstall check if that is the latest version.

Once you have it up and running, and configured the way you want it, login from within the Acrobat app with your AdobeID to the document cloud. You should see all your files there, OR, navigate to iBooks and see if the files are found there instead.

Here is the best link I could find: https://community.adobe.com/t5/acrobat-reader-mobile/how-to-open-pdf-documents-in-adobe-reader-ipad-on-ios-7-version/td-p/4790609

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded