Can’t access premium features.

Question

I have an annual subscription. However, I can't use any premium features that I pay for. I tried to sign in & out. I tried uninstalling and reinstalling. I tired restoring purchase. I even cancelled and repurchased. What should I do next ?

Ria Tagra · Answer

Hi @Kerry5EA8

Sorry to know you are facing this issue.

We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

Tap my name beside my profile picture.
Tap send a message.
Write your message and tap send.

We will be waiting for your response.

Regards

Ria

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