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Keyla25106726hk5y
Participant
July 3, 2022
Answered

Can't cancel my free trial subscription

  • July 3, 2022
  • 1 reply
  • 506 views

I need to cancel my free trial asap. I went to the app store checked on my subscriptions as directed and the adobe app is not listed there, then I go to the adobe app click on subscription management and I see my subscription but it doesn't allow me to do any kind of update to it. Please help me to cancel,I cant afford to get charged for an app i barely use. 

This topic has been closed for replies.
Correct answer S_S

Hello Keyla,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked the credentials you used to register here on the community boards and saw an active subscription for Acrobat Premium.

 

Since the subscription is purchased from the Galaxy Store of Samsung, you will need to cancel it from there.

You may refer to the below link from Samsung to get a better understanding of how to do so:

How Do I Cancel a Subscription in Galaxy Store (samsung.com)

 

Let me know if this answers your question.

 

Thanks,

Souvik.

 

 

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 4, 2022

Hello Keyla,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked the credentials you used to register here on the community boards and saw an active subscription for Acrobat Premium.

 

Since the subscription is purchased from the Galaxy Store of Samsung, you will need to cancel it from there.

You may refer to the below link from Samsung to get a better understanding of how to do so:

How Do I Cancel a Subscription in Galaxy Store (samsung.com)

 

Let me know if this answers your question.

 

Thanks,

Souvik.

 

 

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