Can’t cancel subscription

Question

Hello, I recently purchased Adobe Acrobat Pro but it didn't work on my phone so I wanted to receive my money back, but when I looked at "manage subscriptions" there was nothing and my money wasn't taken so I assumed that it won't work and they won't take my money. Today I saw the money was taken from my account but I don't (and didn't) see the subscription on my phone so I could delete it. What can I do to receive my money back?

Ria Tagra · Answer

Hi @ANCUTA5C1F ,

Hope you are doing well.

Sorry for the delay. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to:

Refunds on Google Play for Google Play Store.

Galaxy Store Payments and Purchases for Samsung Galaxy Store.

For IOS

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.

https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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