Tashana33921560si4u

Participant

Question

Can’t cancel subscription

Forum|Forum|2 years ago
November 29, 2023
2 replies
362 views

I've been trying to cancel my subscription for the past hour and can't! I signed up for the free trial on Friday and it's Tuesday and they already charged me and it's not even 7 days yet. I've tried everything to cancel it and this is now my last resort it seems so can someone help me please

Cancel subscription

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Community Manager

Community Manager

Hello @Tashana33921560si4u,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Participant

My

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