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amizum
Participant
August 8, 2021
Question

Can’t change my profile name

  • August 8, 2021
  • 1 reply
  • 809 views

I am logging in with my Apple ID and even tried to log into the mobile app with my email address and it keeps showing my name as Richard. When I go to settings my first name is listed as Ami, which is what it should be. How do I change this!!!!????

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
September 14, 2021

Hi @amizum 

 

Hope you are doing well.

Sorry for the delayed response. As you have mentioned in the issue description that you are unable to change the first name on the account. Follow the steps mentioned below:

1. Sign in to https://account.adobe.com/profile.

2. In the Account information and access section, select Change next to the Account name

 

For more details please refer to: https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

 

Let us know if you need any more information.

 

Thanks,

Harsh

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