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Tiffany23855769cbsu
Participant
Apr 1, 2022 2:16 PM UTC
Question

Can't create pdf

I have an Adobe subscription. Each time I attempt to use it, it says subscribe. I cant because I have an active subscription. 

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3 replies

Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
Apr 4, 2022 2:12 PM UTC

Hi @Tiffany23855769cbsu 

 

As I can check your account is not having any subscription purchased. It looks like you have subscribed on a different email signed in using a different one. Kindly double-check the email address you are using to sign in to the app.

 

Let us know if that helps.

 

Thanks,

Harsh

 

 

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William23858510rf6z
Participant
Apr 1, 2022 5:24 PM UTC

Same

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Tiffany23855769cbsuAuthor
Participant
Apr 1, 2022 2:18 PM UTC

I have an Adobe subscription. Each time I attempt to use it, it says subscribe. I cant because I have an active subscription. 

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