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Shelley24740912nc12
Participant
June 6, 2022
Question

Can’t edit pdf

  • June 6, 2022
  • 1 reply
  • 404 views

I have a iPhone and my subscription is valid to 6/20/22 but when I try to edit pdf, I get message saying I need to subscribe and when I try to I get message saying I already have subscription 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 7, 2022

Hello Shelly,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Please confirm if you are logging in to the application with your Apple ID or using the e-mail address?

Also, please check if you can use the tools on the online portal. Link: https://acrobat.adobe.com/

 

If the tools work there, please log out from the application-> restart the device-> login back using your Apple ID and then check.

 

You might also want to restore the subscription once. To know more, click Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

I hope this helps.

 

Thanks,

Souvik.

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