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Hi @linda_9001

I hope this message finds you well! Thank you for reaching out to us.

To assist you better, could you please provide more details about the issue you are encountering? Specifically, I would appreciate it if you could share the following:

1. Detailed Workflow: What specific steps are you taking when the issue occurs? A clear sequence of actions will help us understand the context better.

2. Visual Evidence: If possible, a short video recording showcasing the workflow and the issue as it occurs would be extremely helpful. This visual reference can greatly assist in diagnosing the problem.

3. App Version Check: Please ensure that you are using the latest version of the app. You can check for updates on the App Store (for iOS) or the Play Store (for Android). After updating, I recommend rebooting your device to ensure all changes take effect.

Your assistance with this information will help us resolve the issue more effectively. Thank you for your cooperation, and I look forward to hearing from you soon!

~Amal