Can't find my scans on iOS

Question

Suddely i can't find my scans of the past 2 years, just a few. I haven't changed the email, I haven't changed the phone, I only updated the app. All my documents gone. I have checked the scans section on pc and nothing.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble you are experiencing.

Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data.

To prevent this, regularly back up your files and ensure you’re using the correct account for storage

Check your account: Ensure you are logged into the same account on both Adobe Scan and Adobe Cloud storage.
Note: make sure you are using the correct account under the same email when sign-in.
Verify cloud storage: Visit Adobe cloud storage to see if your documents are saved under the Adobe Scan Folder and ensure you have enough storage available on the Adobe Cloud.

For more information, please check the help links listed below:

- https://adobe.ly/46sR1A7

- https://adobe.ly/4ktvTgt

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