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claudiaf9712
claudiaf9712
Participant
October 2, 2018
Answered

Can’t highlight after app update

I updated adobe acrobat reader to the newest version (18.09.13 ) and it won’t let me highlight my pdf documents anymore, is there something I can do without uninstalling the app?

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Ykm1234Correct answer
Participant
October 2, 2018

i asssume you found and have selected the highlight tool. I was also having the problem that it wasn’t working, but then I found that I have to pause (while pressing) for split second on the first postion to be highlighted, and before following through with the highlight stroke. Before the app update this wasn’t the case. i accidentally discovered this by just trying to press harder while highlightin, so that‘s another thing you can try if my description doesn’t make sense

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6 replies

Adobe Employee
anna87031033
Adobe Employee
October 3, 2018

Hi Claudiaf,

Thank you for reaching out with this question.

With the new update, we have changed the gesture for highlighting text from drag to long press and drag. Here are the steps to highlight a text:

  1. Tap on the commenting tools button to get to the commenting mode.
  2. Tap on the highlight button.
  3. Long press on the beginning of the text you want to highlight until a magnifying glass appears
  4. Drag the sentence to highlight the rest of your text.

Please refer to the attached video, “highlight_commenting_mode.mp4” for this approach.

Alternatively, if you do not have the commenting mode active, you can also long press on a word, and commenting options will appear for you, including highlight. Please refer to the attached video, “highlight_inactive_commenting_mode.mp4” for this approach.

Thank you for your patience, and we apologize for any inconvenience this has caused you.

-Anna

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    Ykm1234Correct answer
    Participant
    October 2, 2018

    i asssume you found and have selected the highlight tool. I was also having the problem that it wasn’t working, but then I found that I have to pause (while pressing) for split second on the first postion to be highlighted, and before following through with the highlight stroke. Before the app update this wasn’t the case. i accidentally discovered this by just trying to press harder while highlightin, so that‘s another thing you can try if my description doesn’t make sense

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      claudiaf9712
      claudiaf9712Author
      Participant
      October 2, 2018

      I restarted my iPad but ultimately this was what helped me the most lol, I wasn’t used to having to pause to highlight. Thank you!!

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        AnandSri
        AnandSri
        Legend
        October 2, 2018

        Hello Claudiaf,

        We're sorry for the trouble you had with Adobe Reader, the latest update of Adobe Reader is 2019.008.20071, please make sure that you have the latest update installed, check for any pending updates from help>check for updates. Reboot the machine after updating Adobe Reader.

        Check the dot version of Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC

        Are you getting any error message while highlighting the PDF? Have you tried highlighting any other PDF and checked?

        What happens when you click-on Comment Tool and Choose Highlight and try highlighting any text?

        Is it possible to share a screenshot of the error you get? To share a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

        Is it a Mac or Windows machine and what is the version of the operating system installed?

        Try resetting Adobe Reader's preferences once and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

        Let us know how it goes and share your observation.

        Thanks,

        Anand Sri.

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          beckim88467018
          Participant
          October 2, 2018

          I had this same issue, but after reading this answer I restarted my iPad & that fixed it. I now have all of the pen & highlight features in the comment tool. Before the restart the comment tool only opened an empty side panel. Thanks!

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            AnandSri
            AnandSri
            Legend
            October 2, 2018

            Hello Beckim,

            Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future.

            Thanks!!

            - Anand Sri.

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