Can't link OneDrive to Adobe Acrobat mobile on Android

Hello @realistic_Dragonflya05b

I hope you are doing well, and thanks for the detailed description and for sharing the workaround you found. 

This discussion has many older replies, and the issue you describe started recently, so we would like to look at your case separately. Could you please share:

1. The make and model of your tablet and phone, the Android version, and the Acrobat version installed on each

2. The exact message you see when the OneDrive link fails, along with a screenshot, or a short screen recording of the steps you follow, as long as it does not show personal information

3. Whether the OneDrive account is a personal account or a work or school account

4. Whether the issue happens on both devices every time, or only at certain times

Once we have these details, we will be happy to look into it further. 

Regards,
Amal

@Peter38302935vdrx, As mentioned above, enterprises and organizations use their own security gateways when allowing access to the any applications or logins. 

In your case, it was Microsoft Authenticator. For other organizations, it might be different, so reaching out to the IT team is the best solution in this case.

FYI, 2 android PAD model is 

Model: SM-P205

Model: SM-X800

Mi institution contacted Microsoft and they were able to solve it (though after various meetings and efforts). Good luck

Get Outlook for Android<>

________________________________
[http://www4.usfq.edu.ec/owa/logo_usfq.png] Lucas Andino, PhD
Profesor
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Hi, 

Sorry for the delayed response. If you are still facing the issue, that you are unable to link OneDrive on your application. Would you mind sharing a few details to understand the issue better?

1. Make and model your device?

2. Application version?

3. Screenshot of the error message.

Make sure that the application is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh