Participant

Answered

Can't link OneDrive to Adobe Acrobat mobile on Android

Forum|Forum|4 years ago
September 20, 2021
8 replies
19296 views

Hi,

I want to link my OneDrive to Adobe Acrobat on Android but it gives this message: Failed to link OneDrive, please contact IT admin for consent.

I don't think I have a problem with my account because I can connect the same OneDrive account to Acrobat Reader on Windows and it works properply.

I hope you can help me find a solution.

Android

Correct answer Amal.

Hi there,

Hope you're all doing well.

This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

If you still face any problems or need more help, just let us know, we're happy to help!

Amal.

Correct answer

Community Manager

Hi there,

Hope you're all doing well.

This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

If you still face any problems or need more help, just let us know, we're happy to help!

P

Peter38302935vdrx

Participant

I had to add microsoft authenticator to my android device and it worked for me

S_S

Community Manager

@Peter38302935vdrx, As mentioned above, enterprises and organizations use their own security gateways when allowing access to the any applications or logins.

In your case, it was Microsoft Authenticator. For other organizations, it might be different, so reaching out to the IT team is the best solution in this case.

-Souvik

O

Oliver3748420249v7

Participant

I still.have the same problem. My IT department can't fix it. Samsung galaxy s22 ultra.Is there a set of instructions I can ask my orgs IT dept to.follow to correct this please? Thanks Oli....

Been trying to fix this for six months now!

N

Na 456

Participant

I have the same problem on my Samsung Galaxy Tab S9. The Apps and System are up to date and I have a University account for both Adobe and Microsoft 365. The link works without a problem on my Windows PC and Android Smartphone Xiaomi Poco F5. Is this just a problem on Samsung mobile devices?

I have also contacted our IT department, but they refered me to Adobe or Microsoft.

C

Cyhman12366651886lbx

Participant

I got the same issue on the Samsung Galaxy Tab S8 after changed the onedrive password today. I cannot link up the onedrive as shown in the screen capture. Tried reinstall the app, reset password again, and it works great in the Iphone and PC. Any update solution?

C

Cyhman12366651886lbx

Participant

FYI, 2 android PAD model is

Model: SM-P205

Model: SM-X800

Cherry Yen Yen

Participant

I'm facing the same issue as well. Do update us on how to resolve it.

L

Lucas2515158893d2

Participant

Mi institution contacted Microsoft and they were able to solve it (though after various meetings and efforts). Good luck

Get Outlook for Android<>

________________________________
[http://www4.usfq.edu.ec/owa/logo_usfq.png] Lucas Andino, PhD
Profesor
[PI removed by moderator]
Nota de descargo: La informaci?n contenida en ?ste e-mail es confidencial y s?lo puede ser utilizada por el individuo o la instituci?n a la cual est? dirigido. Esta informaci?n no debe ser distribuida ni copiada total o parcialmente por ning?n medio sin la autorizaci?n de la USFQ. La instituci?n no asume responsabilidad sobre informaci?n, opiniones o criterios contenidos en este mail que no est?n relacionados con asuntos oficiales de nuestra instituci?n. Disclaimer: The information in this e-mail is confidential and intended only for the use of the person or institution to which it is addressed. This information is considered provisional and referential; it cannot be totally or partially distributed nor copied by any media without authorization from USFQ. The institution does not assume responsibility about the information, opinions or criteria in this e-mail.

S_S

Community Manager

Hi @Cherry Yen Yen,

Sorry for the trouble.

Please share a screen recording of the workflow you are following so we can assist you better.

You may look into the link for reference: Mobile Acrobat OneDrive Integration — Acrobat Desktop Mobile App Deployment (adobe.com)

Look forward to hearing from you.

-Souvik.

D

defaultma2sw0sm6sjf

Participant

Same problem here 😞 Samsung Galaxy S7+. Updated soft. My IT Dep claims I have all permissions granted.

Harsh Vardhan Pareek

Community Manager

Hi,

Sorry for the delayed response. If you are still facing the issue, that you are unable to link OneDrive on your application. Would you mind sharing a few details to understand the issue better?

1. Make and model your device?

2. Application version?

3. Screenshot of the error message.

Make sure that the application is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

J

jp-oz

Participant

Problem is exactly the same as always despite newest version. I like numerous other people have already provided you these details in our posts. In fact I just updated to the newest version on Android 21.11.0.20700 and the problem still exists. I can't believe that a company as big as Adobe can have an issue like this unresolved despite almost 4 months.

ulsim

Participant

Hi,

I have exactly the same problem, and i sent an analohue post two days before. I hope strongly, there will be a fix in the next future.

Bye

Simon

Ria Tagra

Inspiring

Hi,

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

Make and model of your device?
Application version?
Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about
Could you share the screenshot of error message?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For more help refer to: https://www.adobe.com/devnet-docs/acrobat/android/en/navigatesearch.html?highlight=drive

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

D

defaultv5854206fsqrAuthor

Participant

Hi,

My phone is Samsung Galaxy A71.

I have the latest version of the app installed. I attached a screenshot taken in the app of it.

I don't have premium subscription. On pc it works fine for me too. I reinstalled, rebooted my phone however it still doesn't work.

Thanks,

Adam

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