Can’t open 2 of my .pdf files on iPad and iPhone.

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I have a number of PDF files I can open on my PC and most of them on my iPad and my iPhone. However, there are two that I cannot open on my iPad or my PC, it keeps telling me to upgrade my adobe reader. But it's the most recent version.

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jane-e

Community Expert

@Laurie329451384ynx

Most likely those PDFs were created with LiveCycle Designer, which reached end of support four years ago. Those PDFs cannot be opened on mobile devices. https://helpx.adobe.com/support/adobe-livecycle-end-of-core-support.html

Where did you get those two PDFs?

Jane

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Laurie329451384ynxAuthor

Participant

They are government forms I had to fill out so I guess I’ll just have to print and scan them.

Thanks,
Laurie

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kglad

Community Expert

download them and then try to open the downloaded file.

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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