Can’t open 2 of my .pdf files on iPad and iPhone.

Forum|Forum|1 year ago
August 23, 2024
2 replies
835 views

I have a number of PDF files I can open on my PC and most of them on my iPad and my iPhone. However, there are two that I cannot open on my iPad or my PC, it keeps telling me to upgrade my adobe reader. But it's the most recent version.

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jane-e

Community Expert

@Laurie329451384ynx

Most likely those PDFs were created with LiveCycle Designer, which reached end of support four years ago. Those PDFs cannot be opened on mobile devices. https://helpx.adobe.com/support/adobe-livecycle-end-of-core-support.html

Where did you get those two PDFs?

Jane

L

Laurie329451384ynxAuthor

Participant

They are government forms I had to fill out so I guess I’ll just have to print and scan them.

Thanks,
Laurie

kglad

Community Expert

download them and then try to open the downloaded file.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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