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Participant
May 1, 2024
Question

Can't open file.

  • May 1, 2024
  • 1 reply
  • 294 views
  1. I have downloaded Reader on my phone. It will not open a court file that usually opens on PC.
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1 reply

S_S
Community Manager
Community Manager
May 2, 2024

Hi @Rosalie371185166cfn,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat your use (go to Profile-> About Acrobat);

2. The OS [Android/iOS] of your device and its version;

3. A screenshot of what you see;

4. A sample file to test inhouse.

 

Look forward to hearing from you.


-Souvik