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Missy5E86
Participant
Jul 29, 2021 1:00 PM UTC
Answered

Can't open pdf

I am not able to open pdf documents. I was able just last week. Any suggestions?

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    Laurie31752602g2ulCorrect answer
    Participant
    Aug 18, 2023 2:14 PM UTC

    But i can open other and other people can open the ones i cant.

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    3 replies

    Laurie31752602g2ulCorrect answer
    Participant
    Aug 18, 2023 2:14 PM UTC

    But i can open other and other people can open the ones i cant.

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      Souvik Sadhu
      Souvik Sadhu
      Legend
      Sep 5, 2023 7:02 AM UTC

      Hi @Laurie31752602g2ul,

       

      Hope you are doing well. Sorry for the delay in response.

       

      The error message you shared looks like an issue with the desktop version of the application. 

       

      The board and discussion are related to Acrobat Reader for Mobile. Would you mind letting me know if you experience such issues on the mobile version so we can investigate?

       

      Look forward to hearing from you.

       

      -Souvik

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      HarshVardhan Pareek
      Participating Frequently
      Aug 13, 2021 12:46 PM UTC

      Hi @Missy5E86 ,

       

      Hope you are doing well.

      As you have mentioned that you are unable to open a PDF. We need to know few more details to understand the issue better.

      1. Is there any error message showing up?
      2. Have you tried with some other PDF viewer, are they opening fine?
      3. What is the OS name (Android/Mac) and version?

       

      Please update your application to the latest version, then sign out and sign back in.

      https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#determine-your-app-version

       

      Kindly provide us the above details so that we can assist you with specific resolution steps.

       

      Thanks,

      Harsh

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