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ehab elkolaly_1504
Participant
Jun 14, 2019 2:14 AM UTC
Answered

Can't open PDF from WhatsApp

Hello

Recently I can't open a pdf file on WhatsApp (it tells me the file couldn't

be accessed check the location or the network and try again).

Please help to solve this problem.

Regards

    manoz.bhardwazCorrect answer
    Participant
    Nov 17, 2021 2:27 AM UTC

    Users of Android 11 are facing this problem. MiUi users, they can turn off the MiUi optimization. It can be found developer mode. Problem solved for me. 

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    57 replies

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    Priyanka6C14
    Participant
    May 10, 2021 4:28 PM UTC

    For me, the error occured on a really old phone. Updating the reader doesn't help. What worked for me is I went to the Whatsapp Documents folder, renamed the files to really small names, then opened it from that location. Opening from WA doesn't work. 

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      Ria Tagra
      Ria Tagra
      Inspiring
      May 17, 2021 11:27 AM UTC

      Hi All,

       

      Hope you are doing well. 


      We are sorry, you're having difficulties. Please help me with few details to understand your issue better. 

      1. Make and model of your device? 
      2. Application version? 
           

      Try to check for 'More' option after tapping on the share icon. It will show you all the install apps compatible with sharing the scan file.

      We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 

      For Android Adobe Reader Mobile version: 21.4.1

      For iOS Adobe Reader Mobile version: 21.05.00


      For more help refer to:  
      *iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

       

      Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

        
      Regards  
      Ria 

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      nivedita5C84
      Participant
      Jun 8, 2021 7:17 AM UTC

      Samsung  note 9 facing  this issue of pdf files not opening  from last few weeks 

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        Piyush0D4C
        Participant
        Dec 6, 2020 5:56 AM UTC

        I m having the same problem. Were u able to fix it?

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          alexhwn
          Participant
          Jan 26, 2021 6:31 PM UTC

          Adobe is not going to fix bugs created by WhatsApp, so pdf will remain as cannot open until WhatsApp fixes it.

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          Jenny5FC6
          Participant
          Sep 18, 2020 4:17 AM UTC

          I'm having the same problem as you. Does anyone know how to fix it?

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            Piyush0D4C
            Participant
            Dec 6, 2020 5:55 AM UTC

            I m having the same problem. Were u able to fix it?

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            Meenakshi_Negi
            Meenakshi_Negi
            Legend
            Jun 14, 2019 5:45 PM UTC

            Hello,

            As you have mentioned above, you are trying to open the PDF from the Whatsapp application.

            Do you get the error message in the Whatsapp application while trying to open the PDF or in the Adobe Acrobat Reader window on your mobile?

            If the error appears in the Whatsapp window, it is not an Adobe issue. It would be helpful if you can share the screenshot of the error message.

            Please make sure that the mobile is connected to the internet and the connection is not intermittent.

            Also, check if you get this error message while opening a particular PDF. It can be an issue with the file shared.

            You may ask the sender to share the document again.

            Also, the document that you receive on Whatsapp gets downloaded on your device. Please check the download folder and see if you can open the PDF from there.

            Let us know how it goes.

            Regards,

            Meenakshi

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            maurocecc
            Participant
            Oct 1, 2019 11:04 AM UTC
            I have the same issue.
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