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SuperSoper
Participant
October 24, 2019
Question

Can't open pdfs

  • October 24, 2019
  • 2 replies
  • 376 views

I use to be able to open pdf files from my Yahoo email but after I'd say the second to last update, I cannot open them anymore. I tried uninstalling and reinstalling Adobe but it did not work. I use the original Google Pixel.

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    2 replies

    Meenakshi Negi
    Meenakshi Negi
    Legend
    October 26, 2019

    Hi there,

     

    Sorry for the delay in response.

     

    As you are not able to open the PDF from Yahoo email, do you get any error meessage when try to open the PDF?

    Does the issue occurs only with the PDFs you try to open from Yahoo mail or from other locations on the device?

    Share the Adobe Acrobat Reader and the OS verison installedon your device currently.

     

    Please ensure that the application and OS are both updated.

     

    Let us know if you need any help or if the issue is already resolved.

     

    Regards,

    Meenakshi

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    October 25, 2019

    Hi,

     

    What second or last update are we talking here? For your Google mobile device? Or the yahoo mail app?

     

    In any case uninstall your Adobe Acrobat Mobile and instead of reinstalling from the Google Playstore download and install directly from here:

     

    https://get.adobe.com/reader/otherversions/ 

     

    Ensure to select the correct version of your Android OS installed in your mobile device or it won't install

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