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matteo22242728ul3g
Participant
December 14, 2021
Question

Can't open some PDFs

  • December 14, 2021
  • 1 reply
  • 275 views

Sometimes i receveid normal PDF files via whatsapp, and After the download of the file, Adobe don't open the file, and It appears a subscription "check the internet Connection or the name of the file Is too logn try to abbreviate It"

Obviously i've not internet problems, and i cannot modify the name of the file. This happened Just with some of the files I receive. Can u help me? Thanks

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    1 reply

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    December 31, 2021

    Hi @matteo22242728ul3g 

     

    Hope you are doing well.

    As mentioned that you are not able to edit a PDF, would you mind sharing a few details to understand the issue better?

    1. Could you tell if there is a common source of these files?

    2. If possible, could you attach a file here so we can reproduce the issue?

    3. Application version?

     

    Make sure to update the application to the latest version and check if it works.

     

    Thanks,

    Harsh

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