Can’t Restore purchase

I can't restore my purchase. My subscription is valid until 7 May 2025

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Community Manager

Hope you are doing well. Thanks for writing in!

Have you checked if the Apple ID you are signed in to on your device (System settings-> Profile name) matches that of Acrobat Reader Mobile?

This looks like a profile mismatch issue where you are signed in using a masked ID and the subscription is purchased using the email ID.

If re-checking the ID does not work, I suggest contacting Apple support to map the subscription status on your account.

-Souvik

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