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October 1, 2024
Answered

Can’t save

  • October 1, 2024
  • 1 reply
  • 566 views

Hi, when I have an email on mi iPhone, I select save attachment(pdf), I want to save it to my acrobat in cloud but it does not give me the option as save is greyed out, it also says error under the files

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Correct answer Amal.

Hi @sparkyboy77


I hope you're doing well, and thank you for reaching out to us!

To better understand and resolve the issue you're encountering, could you kindly share a brief video recording that demonstrates the steps you’re taking and where the issue arises? This will help us gain more clarity on the situation.

In the meantime, I recommend trying the following steps to see if they help:

  1. Download the file to your device locally.
  2. Open the file using the Acrobat Reader mobile app.
  3. Tap on the three-dot icon located at the top-right corner of the screen.
  4. Scroll down to the bottom of the options list.
  5. Select ‘Save to Adobe Cloud Storage.’

    For more information please check the help page (https://www.adobe.com/devnet-docs/acrobat/ios/en/MV-modify-pdfs.html#save-pdf-to-adobe-cloud-storage )

Please give this a try and let us know if the issue persists or if you're able to save the file successfully.

Looking forward to your response!

 

~Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
October 2, 2024

Hi @sparkyboy77


I hope you're doing well, and thank you for reaching out to us!

To better understand and resolve the issue you're encountering, could you kindly share a brief video recording that demonstrates the steps you’re taking and where the issue arises? This will help us gain more clarity on the situation.

In the meantime, I recommend trying the following steps to see if they help:

  1. Download the file to your device locally.
  2. Open the file using the Acrobat Reader mobile app.
  3. Tap on the three-dot icon located at the top-right corner of the screen.
  4. Scroll down to the bottom of the options list.
  5. Select ‘Save to Adobe Cloud Storage.’

    For more information please check the help page (https://www.adobe.com/devnet-docs/acrobat/ios/en/MV-modify-pdfs.html#save-pdf-to-adobe-cloud-storage )

Please give this a try and let us know if the issue persists or if you're able to save the file successfully.

Looking forward to your response!

 

~Amal