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J
Jim_Pitre
Known Participant
January 4, 2017
Question

Can't scan in Acrobat Reader on Android

  • January 4, 2017
  • 1 reply
  • 809 views

Downloaded Acrobat Reader into my Android phone - mainly to be able to scan to PDF - however when I try to scan, I get the message that I need a subscription, so can't scan. Any ideas?

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
January 4, 2017

Hi,

Could you please let me know the version of Acrobat app installed on your phone?

What is the version of Android OS installed on the phone?

J
Jim_PitreAuthor
Known Participant
January 5, 2017

Android version 5.1   Security patch level 2016-04-01   Config version F14.MOT.XT1254.0

Adobe Acrobat version 16.3 loaded on Android phone Droid Turbo

Adorobat
Adorobat
Participating Frequently
January 5, 2017

Thank You for sharing the details.

Could you please try logging out from the application, login again and try to use the Scan feature and see if you are still getting the same error.

If that doesn't work, try to reinstall the application and see if that works.

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