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igorpavkovic
igorpavkovic
Participant
October 11, 2018
Question

Can't select text on iPhone

  • October 11, 2018
  • 1 reply
  • 1488 views

Im having trouble selecting a PDF file text on my mobile. I can select text with the same file on PC but on mobile it just doesnt work. The file is unlocked and contains text. Operating system is iOS 12 on iPhone 8 and the newest app version

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 11, 2018

Hi Igorpavkovic,

We have tried to replicate the same on our end in the same environment.

However, we are able to select the text without any issues.

To select the text on PDF, you need to press and hold the text.

Please make sure that the application is updated to the latest version available.

Could you please confirm the current version of the application on the iOS device?

Did you check if that is the case with a particular PDF or with all?

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

igorpavkovic
igorpavkovicAuthor
Participant
October 11, 2018

Hi, yes I have iOS updated to the latest version 12.1 and the problem appears to be with this file only. But what I still dont understand is how am I able to select same text on PC and not mobile. Thank you!

R
Adobe Employee
rmarcelita881151422885393
Adobe Employee
October 16, 2018

Hi igorpavkovic​, just confirming, it seems like you see this problem with text selection on this file only? Will you be willing to share this document with Adobe so we can investigate on the problem? If you are willing to help us, I have sent a personal message to you with the steps on how to proceed next.

Thank you,

Riadiani

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