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Participant
Aug 3, 2023 2:23 AM UTC
Question

Can’t share file directly to WhatsApp

Upon editing the file in Acrobat, and once we want to send a copy via WhatsApp, it's showing as a link rather than a file. Currently on iOS 17

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29 replies

Participating Frequently
Nov 30, 2023 4:48 AM UTC

It's possible that this is due to the file format you're using. Some file formats, such as PDFs, can be sent as attachments on WhatsApp, while others, such as Microsoft Word documents, may be sent as links. If the file you're trying to send is in a format that's not supported by WhatsApp, it may be automatically converted to a link. One workaround you could try is to export the file as a PDF and then send it as an attachment via WhatsApp. To do this, open the file in Adobe Acrobat, click on "File," select "Export to," and then choose "PDF." Save the exported PDF to your device, and then open WhatsApp and select the contact you want to send the file to. Tap on the "+" icon and then select "Document." Choose the exported PDF file and send it.

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Souvik Sadhu
Legend
Nov 30, 2023 8:21 AM UTC

Hi @SAIMA33951474f636,

 

Thanks for sharing the detailed steps. 

 

The issue being discussed above, was a bug in the previous version of the application that was fixed.

 

-Souvik

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Participating Frequently
Nov 30, 2023 11:59 AM UTC

okay

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Adobe Employee
Aug 14, 2023 3:42 AM UTC

hi all,

The Acrobat Reader 23.07.01 is available now in App Store and it should resolve the issue. Please try to update the latest version of Acrobat Reader and let us know if it works?

Thank you all for the patience.

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Participant
Aug 14, 2023 4:05 AM UTC
Ok, now works. Thanks
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Adobe Employee
Aug 7, 2023 3:58 AM UTC

hi Avianash31464193xp6b, Pauleen31466361fetx, Roberto31469452u12u, Saf, Yamanegy, asumajestad, and Freddy31511617a66p,

We are currently looking into the issue.

Thank you for your patience.

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Participant
Aug 13, 2023 6:43 AM UTC

please, any update Regarding this issue?

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Participating Frequently
Aug 13, 2023 11:45 AM UTC

I do share by press print bottom, then share it with WhatsApp

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Participating Frequently
Aug 6, 2023 3:24 AM UTC

Necesito que me arreglen pdf que no puedo abrir

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Participating Frequently
Aug 6, 2023 3:23 AM UTC

No puedo abrir los pdf

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Participant
Aug 5, 2023 7:42 PM UTC

I am currently experiencing the same situation. However, as I read through the comments, everyone is experiencing the same thing, but no response from Adobe.

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Participating Frequently
Aug 5, 2023 10:53 PM UTC
Los pdf que mando por correo y WhatsApp no se pueden abrir, tengo problemas
con el pdf.
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Souvik Sadhu
Legend
Aug 26, 2023 7:50 PM UTC

Hi All,

 

We have the newer version of Reader Mobile available now (23.08.00) available to download.

 

Please let us know if the issue persists on the latest version.

 

-Souvik

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Participating Frequently
Aug 5, 2023 7:24 PM UTC

Tengo problemas con pdf los que envío no los pueden abrir ni por correo ni por WhatsApp 

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Participating Frequently
Aug 5, 2023 11:40 AM UTC

No pueden abrir los pdf por WhatsApp 

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Participant
Aug 3, 2023 5:33 AM UTC

Hi , it showing a link to downlowd pdf for mobile whenever im sharing a pdf document or file to whatsapp, email or imassage

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Participant
Aug 3, 2023 9:09 AM UTC

I confirm that with the latest update there is a sending problem on whatsapp. With the old update everything is regular, but with version 23.07.00 there is the problem of sending on whatsapp. I kindly ask you to re-enlighten the problem.

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Participant
Aug 3, 2023 6:20 PM UTC

Hi, is there any way to get this fixed. I am struggling to send PDF's on WhatsApp which I desperately need to do! Thank you for any help in advance

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