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A
Avinash31464193xp6b
Participant
August 3, 2023
Question

Can’t share file directly to WhatsApp

  • August 3, 2023
  • 9 replies
  • 5382 views

Upon editing the file in Acrobat, and once we want to send a copy via WhatsApp, it's showing as a link rather than a file. Currently on iOS 17

    This topic has been closed for replies.

    9 replies

    S
    SAIMA33951474f636
    Participating Frequently
    November 30, 2023

    It's possible that this is due to the file format you're using. Some file formats, such as PDFs, can be sent as attachments on WhatsApp, while others, such as Microsoft Word documents, may be sent as links. If the file you're trying to send is in a format that's not supported by WhatsApp, it may be automatically converted to a link. One workaround you could try is to export the file as a PDF and then send it as an attachment via WhatsApp. To do this, open the file in Adobe Acrobat, click on "File," select "Export to," and then choose "PDF." Save the exported PDF to your device, and then open WhatsApp and select the contact you want to send the file to. Tap on the "+" icon and then select "Document." Choose the exported PDF file and send it.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 30, 2023

    Hi @SAIMA33951474f636,

     

    Thanks for sharing the detailed steps. 

     

    The issue being discussed above, was a bug in the previous version of the application that was fixed.

     

    -Souvik

    S
    SAIMA33951474f636
    Participating Frequently
    November 30, 2023

    okay

      D
      Adobe Employee
      Derek Lau
      Adobe Employee
      August 14, 2023

      hi all,

      The Acrobat Reader 23.07.01 is available now in App Store and it should resolve the issue. Please try to update the latest version of Acrobat Reader and let us know if it works?

      Thank you all for the patience.

      R
      Roberto31469452u12u
      Participant
      August 14, 2023
      Ok, now works. Thanks
      D
      Adobe Employee
      Derek Lau
      Adobe Employee
      August 7, 2023

      hi Avianash31464193xp6b, Pauleen31466361fetx, Roberto31469452u12u, Saf, Yamanegy, asumajestad, and Freddy31511617a66p,

      We are currently looking into the issue.

      Thank you for your patience.

      M
      Majd31640875devk
      Participant
      August 13, 2023

      please, any update Regarding this issue?

      Y
      Yamanegy
      Participating Frequently
      August 13, 2023

      I do share by press print bottom, then share it with WhatsApp

      A
      asumajestad@gmail.com
      Participating Frequently
      August 6, 2023

      Necesito que me arreglen pdf que no puedo abrir

      A
      asumajestad@gmail.com
      Participating Frequently
      August 6, 2023

      No puedo abrir los pdf

      F
      Freddy31511617a66p
      Participant
      August 5, 2023

      I am currently experiencing the same situation. However, as I read through the comments, everyone is experiencing the same thing, but no response from Adobe.

        A
        asumajestad@gmail.com
        Participating Frequently
        August 5, 2023
        Los pdf que mando por correo y WhatsApp no se pueden abrir, tengo problemas
        con el pdf.
          S_S
          Community Manager
          S_SCommunity Manager
          Community Manager
          August 26, 2023

          Hi All,

           

          We have the newer version of Reader Mobile available now (23.08.00) available to download.

           

          Please let us know if the issue persists on the latest version.

           

          -Souvik

          A
          asumajestad@gmail.com
          Participating Frequently
          August 5, 2023

          Tengo problemas con pdf los que envío no los pueden abrir ni por correo ni por WhatsApp 

          A
          asumajestad@gmail.com
          Participating Frequently
          August 5, 2023

          No pueden abrir los pdf por WhatsApp 

          P
          Pauleen31466361fetx
          Participant
          August 3, 2023

          Hi , it showing a link to downlowd pdf for mobile whenever im sharing a pdf document or file to whatsapp, email or imassage

            R
            Roberto31469452u12u
            Participant
            August 3, 2023

            I confirm that with the latest update there is a sending problem on whatsapp. With the old update everything is regular, but with version 23.07.00 there is the problem of sending on whatsapp. I kindly ask you to re-enlighten the problem.

              S
              Saf31479218
              Participant
              August 3, 2023

              Hi, is there any way to get this fixed. I am struggling to send PDF's on WhatsApp which I desperately need to do! Thank you for any help in advance

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