Can’t use premium

Question

It has been months and I still can use premium features after paying for yearly subscription. I upgraded from a monthly subscription months ago thinking this would resolve the issue but I still can't use none of the premium features. It has been 6 months or more months now. I want my money back or the features need to be fixed. Can someone contact me via phone or email asap.

Souvik_98 · Answer

Hello Kerry,

Hope you are doing well. I am sorry to hear that you are not able to use the features of your subscription.

Would you mind sharing the screenshot of the subscription page of your account?

Also, related to your query regarding the refund, this could be better handled by our billing team. For additional information, please check your private messages.

Hope this helps.

Regards,

Souvik.

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