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K
Kerry5EA8
Participant
January 28, 2022
Question

Can’t use premium

  • January 28, 2022
  • 1 reply
  • 348 views

It has been months and I still can use premium features after paying for yearly subscription. I upgraded from a monthly subscription months ago thinking this would resolve the issue but I still can't use none of the premium features. It has been 6 months or more months now. I want my money back or the features need to be fixed. Can someone contact me via phone or email asap. 

This topic has been closed for replies.

1 reply

S
Souvik_98
Participating Frequently
April 19, 2022

Hello Kerry,

 

Hope you are doing well. I am sorry to hear that you are not able to use the features of your subscription.

 

Would you mind sharing the screenshot of the subscription page of your account?

 

Also, related to your query regarding the refund, this could be better handled by our billing team. For additional information, please check your private messages.

 

Hope this helps.

 

Regards,

Souvik.

 

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