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Samantha263458190gcr
Participant
September 29, 2022
Question

Can’t Use The Premium Services I’ve Paid For

  • September 29, 2022
  • 1 reply
  • 391 views

Hello. I've read through the comments that fit my situation and followed them exactly to try to resolve my problem, but it's not working. I've gone to the App Store to restore my subscription to be able to use the Adobe Premium Services but that option was not there. So now I've already paid my subscription for the month and I'm not able to use the services.

    1 reply

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    October 3, 2022

    Hello @Samantha263458190gcr 

     

    I hope you're doing great, and sorry for the issue you're experiencing.

     

    Could you please try to switch the network on your device? 

    If you're using your Wi-Fi, please switch to cellular data and check if it works. 

     

    Kindly login with the email ID you used while purchasing the subscription.

     

    Also, Try to restore your purchase with the help of this article: -

    https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

     

    If the issue persists, could you help us with some details -

    1. Application version.

    2. Device name and version.

    3. A screenshot of the error or a video of the workflow you're doing.

     

    Hoping to hear from you soon.

     

    Regards,

    Krutikka

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