Cancel

Question

It is not letting me cancel my subscription and is charging me for annual charge I tried canceling it from my Apple App Store but I doesn't show up. And then tried the mobile app but it just takes me to the Apple App Store. Please cancel it for me and give me a refund.

Souvik Sadhu · Answer

Hello @Ricardo31870486p0lg,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Additionally, when you opt for a trial, you receive an email from your store prior to getting charged and also a notification within the app informing you of the charge.

You can click on the cancel link on the email to go forward with the process.

Let me know if this helps.

Thanks,

Souvik.

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