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Ricardo31870486p0lg
Participant
August 24, 2023
Question

Cancel

  • August 24, 2023
  • 1 reply
  • 247 views

It is not letting me cancel my subscription and is charging me for annual charge I tried canceling it from my Apple App Store but I doesn't show up. And then tried the mobile app but it just takes me to the Apple App Store. Please cancel it for me and give me a refund.

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 27, 2023

Hello @Ricardo31870486p0lg,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Additionally, when you opt for a trial, you receive an email from your store prior to getting charged and also a notification within the app informing you of the charge.

You can click on the cancel link on the email to go forward with the process. 

 

Let me know if this helps.

 

Thanks,

Souvik.

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