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Participant
January 20, 2025
Answered

cancel and refund

  • January 20, 2025
  • 1 reply
  • 278 views

Dear Community
I am writing to request the cancellation of my subscription to Adobe Acrobat Reader. It has come to my attention that I have another account that already had subscribed the plan. Therefore I'm requesting for a cancellation.
Thank you for your understanding and assistance in resolving this matter promptly.

Best regards.

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account using the Adobe ID you are using on this community and found an Active plan for Acrobat Premium, purchased via Apple/Itunes.

To know more about the cancellation process please go through the steps shared in the help article (https://adobe.ly/3WszYst )

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
January 21, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account using the Adobe ID you are using on this community and found an Active plan for Acrobat Premium, purchased via Apple/Itunes.

To know more about the cancellation process please go through the steps shared in the help article (https://adobe.ly/3WszYst )