vishnu30116463lvco

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Cancel and refund process

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I have cancelled my subscription which has been held at today,the plan has cancelled but the refund is not initiated,so I want to know the status of refund

Amal.Correct answer

Legend

Hi there

Hope youa re doing well and sorry for the trouble.

To know more about the cancellation and refund process and policy please check the help article https://adobe.ly/4nXS6pk

~Amal

Legend

Hello @vishnu30116463lvco,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

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glamorous_power9267

Participant

Cancel & refund

I did not order this

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Amal.Correct answer

Legend

Hi there

Hope youa re doing well and sorry for the trouble.

To know more about the cancellation and refund process and policy please check the help article https://adobe.ly/4nXS6pk

~Amal

Translate