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V
vishnu30116463lvco
Participant
May 28, 2023
Answered

Cancel and refund process

  • May 28, 2023
  • 1 reply
  • 785 views
  • I have cancelled my subscription which has been held at today,the plan has cancelled but the refund is not initiated,so I want to know the status of refund 

     

     

    Correct answer Amal.

    Hi there 

     

    Hope youa re doing well and sorry for the trouble. 

     

    To know more about the cancellation and refund process and policy please check the help article https://adobe.ly/4nXS6pk 

     

    ~Amal

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 31, 2023

    Hello @vishnu30116463lvco,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    G
    glamorous_power9267
    Participant
    October 4, 2025

    Cancel & refund 

    I did not order this

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    October 6, 2025

    Hi there 

     

    Hope youa re doing well and sorry for the trouble. 

     

    To know more about the cancellation and refund process and policy please check the help article https://adobe.ly/4nXS6pk 

     

    ~Amal

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