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peggyella
peggyella
Participant
February 24, 2017
Question

Cancel annual auto renewal subscription of Acrobat Reader on iPad Pro?

  • February 24, 2017
  • 1 reply
  • 895 views

Although I purchased acrobat reader for iPhone and iPad From Apple and they gave me a refund, they said that does not stop my annual automatic renewal of my subscription.  Instructions say to sign in and select manage my subscription. But when I press purchase it from Apple, it tells me to refer to Apple. Apple referred me back to the developer. How can I cancel this subscription if Apple has already refunded me? Thank you.

This topic has been closed for replies.

1 reply

M
MobileDeveloperCK
Legend
February 25, 2017

Hi,

This is the Adobe user forum, not Customer Support.  Unfortunately, we are not able to process your cancelation request in the user forum.

Would you please take a look at the following page to see if it helps?

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

You can also contact Customer Support directly.

Contact Customer Care​

  1. Go to Adobe Document Cloud > Membership, account, payment > Cancel your membership in the page above.
  2. Click the blue button with the label:  "Still need help? Contact us"
  3. Select the Chat option.

Thank you.

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