Cancel membership with incorrect email

Forum|Forum|3 days ago
March 5, 2026
1 reply
24 views

When I signed up for a free trial I inadvertently entered the incorrect email address and entered my credit card information. Free trial ends March 13,2026

Jeffrey_A_Wright

Community Manager

Thank you for posting about the typo you entered while signing up for our services, @Kkarpeles . I can confirm that there is no active subscription associated with the account you used to create this public discussion thread.

Please see https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html for information on how to update the email address for the account where you entered the typo, and that contains the active subscription.

KkarpelesAuthor

Participant

The incorrect email is @kkkarpeles , would you be able to confirm if there is an active subscription via trial?

Jeffrey_A_Wright

Community Manager

I am sorry, @Kkarpeles I don’t completely understand your recent response.

If you need help accessing the account you created with the typo, then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team.

I show no attempts to ever reach us, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

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